A. 急~求~西餐厅前台接待常用英语
接电话:
1. "Good moring/afternoon/evening, ....restaurant. Can I help you?"
2. "Can I have your full name please?"
3. "Can I have your contact information please?"
4. "When will you be possiblely arriving, sir?"
5. "The food/dishes here feature......（我们餐厅是以......为特色的）"
6. "Looking forward to your coming, sir or madam"
常用语：
1。"Hello, welcome! "
2. "Can I ask if you have a reservation?"
3. "Which table do you prefer, sir?"
4. "Enjoy your stay here, sir."
B. 英语接待用语,包括酒店前台,工厂前台,接电话等日常用语
饭店英语交流用语·欢迎、问候用语
2005-4-12 23:10:37
1、Good morning(afternoon, evening), sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、How do you do?
您好！（初次见面）
Glad to meet you.
很高兴见到您。
3、How are you?
您好吗？
Fine, thanks. And you?
很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant, shop).
欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel.
愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!
祝您过得愉快！
8、***hotel, front desk. Can I help you?
***饭店，前厅。您找谁？
9、Sorry, I've dialed the wrong number.
对不起，我拨错号了。
10、May I speak to your general manager?
能和你们总经理说话吗？
Speaking.
我就是。
11、Sorry, he is not in at the moment.
对不起，他现在不在。
Would you like to leave a message?
您要留口信吗？
12、Pardon.
对不起，请再说一遍，好吗？
I beg your pardon.
对不起，请再说一遍，好吗？
http://www.hao360.com/page/biz_hotel.asp
C. 在酒店接电话用英语说前台或总台怎么讲 谢谢！
就是service
counter
/service
desk
/
front
desk
甚至我见过管那个地方放个牌子，牌子上写着imformation。奥运期间志愿者的亭子上也些着information而不是volunteer。
D. 求前台接待英语用语
前台接待访客常用会话（1）
许多规模比较大的公司都有一个接待员，我们通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.
我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.
ROSE: Good morning. Can I help you?
MR HUSSEIN: Good morning. Is this Modern Office Ltd.?
ROSE: Yes it is.
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please?
MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.
ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.
(DIALS)
MARIA: Mr Shelli's Office.
ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.
MARIA: Mr Omar Hussein?
ROSE: Yes, he's from the Gulf Trading Company.
MARIA: Oh, yes, that's right. I'll come and fetch him now.
ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.
MR HUSSEIN: Thank you.
MARIA: Mr Hussein?
MR HUSSEIN: Yes, that's right.
MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.
前台接待访客常用会话（2）
一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢？我们看看Rose 是怎么做的吧！
The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.
MR LI: Good morning.
ROSE: Good morning. Oh, Mr Li. How are you? '
MR LI: I'm fine, thanks, and you?
ROSE: Oh, busy as usual. Do you want to see Mr Shelli?
MR LI: Yes, please.
ROSE: Have you an appointment?
MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.
ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.
MR LI: Thank you.
(DIALS)
MARIA: Mr Shelli's office.
ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?
MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?
ROSE: Mr Shelli will be free about half past twelve. Can you wait?
MR LI: What's the time now?
ROSE: It's nearly 12: 00.
MR LI: Oh that's fine. I'll wait.
ROSE: (TO MARIA) Maria, Mr Li will wait.
MR LI: Right. I'll fetch him when Mr Shelli's free.
ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.
MR LI: Thank you.
ROSE: Where are you staying, Mr Li?
MR LI: At the Plaza.
ROSE: The Plaza?
MR LI: Yes, I usually stay there.
前台接待访客常用会话（3）
公司里常来的客户一般前台都熟悉。当然，也会有陌生人来造访。这不，Mr Lefere 来造访 Mr Ballito 了。且看Rose如何处理。
MR LEFERE: Good morning.
ROSE: Good morning. Can I help you?
MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten.
ROSE: May I have your name please?
MR LEFERE: Paul Lefere… from the International Hotel Group.
ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office.
(DIALS)
OPAL: Mr Ballito's office.
ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment.
OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.
ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you.
MR LEFERE: Room 9 on the first floor.
ROSE: That's right. The stairs are on the left.
MR LEFERE: Thank you.
E. 有谁可以提供些酒店前台接待的常用英语口语
基本待客英语
（一）在正式的英语表现里，疑问基本句型可分为下列四种：
1. May I ~
2. Could you ~
3. Would you ~
4.Shall I ~?
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1．自己要做什么事时，就使用May I ~
May I have your name, please?
请问尊姓大名
May I have your check-out time, please?
请问您什么时候结帐离开？
May I see your passport, please?
请让我看一下您的护照好吗？
May I know your nationality, please?
请问您的国籍是什么？
2． 麻烦客人时，可使用Could you ~
Could you fill out the form, please?
请您填写这张表格好吗？
Could you write that down, please?
请您写下来好吗？
Could you draft the fax, please?
请您写下传真的草稿好吗？
Could you hold the line, please?
请不要挂电话好吗？
3．询问客人的喜好或是做什么时，可使用Would you ~
Would you like tea or coffee?
请问您要喝茶还是咖啡？
Would you like to take a taxi?
请问您要搭计程车吗？
Would you mind sitting here?
请问您介意坐在这里吗？
** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Foshan?
请问您想要何时参观佛山？
When would you like to have lunch?
请问您想在哪里用餐？
What time would you like to eat?
请问您想何时用餐？
Who would you like to contact?
请问您想和谁联络？
Which kind of room would you prefer?
请问您喜欢哪一种房间？
How would you like to settle your bill?
请问您的账单如何处理？
How long would you like to stay?
请问您要逗留多久？
How many tickets would you like to buy?
请问您要买几张票？
4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?
Shall I draw the curtains?
请问需要我把窗帘拉上吗？
Shall I draw you a map?
请问要我为您画一张地图吗？
Shall I make the reservation for you?
请问要我为您安排预约吗？
（二）招呼语
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前)
Good evening. (用于下午六点过后)
在这些招呼语的后面接句子，例如：
Good morning, sir. Are you checking-out?
早上好，先生，请问您要退房吗？
Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel.
中午好，先生，欢迎光临佛山电子宾馆
Good evening, Ms. May I help you?
晚上好，小姐，请问我能为您服务吗？
后面也可以接上自己酒店名称、部门名称，如：
Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。这里是服务台，请问您需要服务吗？
（三）回答
1.一般性的回答
I see, sir.
我明白了，先生。
Certainly, sir.
好的，先生。
2.请对方再等一会儿
Just a moment, please.
请稍等。
Thank you for waiting.
您久等了，先生。
I am very sorry to have kept you waiting.
很抱歉让您久等了。
Could you wait a little longer, please?
请您稍候好吗？
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can’t do that.
不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass.
不好意思，先生，麻烦让我过一下。
4.道歉
如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay.
很抱歉延误了时间
I am very sorry for the inconvenience.
很抱歉造成您的不便。
I would like to apologize for the mistake.
为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答
You are welcome.
不客气。
Thank you, sir.
谢谢您，先生。
Thank you very much.
非常感谢您。
6.交给客人某些东西时，可以说
Here you are.
您要的东西在这里。
Here is your room key.
这是您的房间钥匙。
Here it is.
这是您的东西。
7． 当客人准备离开时，可以说：
Have a nice day.
祝您有美好的一天。
Please enjoy your stay
祝您住宿愉快。
We hope to see you again soon.
希望不久能再次见到您。
Thank you for staying with us.
谢谢光临。
8．当客人的英语难以理解时
面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
Pardon?
对不起？
Pardon me?
对不起？
I beg your pardon?
对不起请再说一遍好吗？
Could you repeat that, please?
请您重复一遍好吗？
若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：
Excuse me, sir. Do you mean you lost your room key？
不好意思，先生，您是说您丢了房间的钥匙？
电话英语的应对
1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：
“Hello, this is Information Desk.”
您好，这里是问询处。
“Information Desk speaking. May I help you?”
问询处，请问您要服务吗?
2.打错电话时
如果是外线打错时，可以回答：
I am afraid you have the wrong number.
不好意思，您打错电话了。
This is the FOSHAN Electrcical Hotel,
这里是佛山电子宾馆.
如果是总线转错内线时，可以回答：
This is Room Reservations. I’ll transfer your call to Restaurant Reservations.
这里是客房预约处，我帮您转接到餐厅预约柜台。
3.当负责的工作人员不在时
I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.
不好意思，林先生现在外出。他应该会在下午5点左右回来。
I am afraid Mr.Hao is on another line. Could you hold the line, please?
不好意思，郝先生正在讲电话。请您在线上稍侯好吗？
I’ll tell him to call you back when he returns.
他回来时，我会请他回电。
May I have your name and phone number, please?
请告诉我您的大名和电话好吗？
4.当会话结束时
结束电话中的对话时，不可以简单说“bye-bye”,最好说：
Thank you for calling.
感谢您的来电。
You are welcome, sir.
先生，不客气。
We look forward to hearing from you.
我们静候您的佳音。
Please contact me if you have any further questions.
如果您有任何其他问题，请和我联络。
三．柜台服务
B=行李服务员（Bellman）
C=服务员 (Clerk)
H=客房服务员（Housekeeping）
BC=领班（Bell Captain）
G=客人（Guest）
To the Front Desk.
带客人到柜台
B: Good evening, Ms. Welcome to FOSHAN Electrcical Hotel.
小姐，晚安。欢迎光临佛山电子宾馆。
G: Thank you.
谢谢你。
B: How many pieces of luggage do you have?
请问您有多少件行李？
G: Just this three.
只有这3件。
B: Two suitcases and one bag. Is that right?
2个旅行箱和1个手提皮包，这样对吗？
G: Yes. That’s all.
对，就这些了。
B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.
我来带您到柜台，这边请。我先将您的行李放在柱子旁边。
G: I see, thanks.
我知道了，谢谢。
B: A bellman will show you to your room when you have finished checking-in.
当您办好住宿登记时，行李服务员会带您到房间。
G: OK. Fine.
好极了。
B: Please enjoy your stay.
祝您住宿愉快。
Taking a guest to the room
F. 餐馆前台接电话英语叫什么
接电话:
1."Good moring/afternoon/evening,.restaurant.Can I help you?"
2."Can I have your full name please?"
3."Can I have your contact information please?"
4."When will you be possiblely arriving,sir?"
5."The food/dishes here feature.（我们餐厅是以.为特色的）"
6."Looking forward to your coming,sir or madam"
常用语：
1."Hello,welcome!"
2."Can I ask if you have a reservation?"
3."Which table do you prefer,sir?"
4."Enjoy your stay here,sir."
G. 前台接电话简单英语
1. Please hold on. I'm getting you through now.
2. The boss is not available. He's in meeting now.
3. The boss is on a business trip. I'm not allowed to give you his number but I can give you the fax number.
4. What's your company? Which department are you looking for?
H. 谁能提供前台接待的电话日常英语用语呀
1.你好，你找谁？
How
are
you,
who
are
you
looking
for?
Good
day,
who
are
you
after?
Hello,
who
do
you
want
to
speak
to?
2.请问你的姓名（要委婉的问）
May
I
have
your
name?
3.你有预约吗？
Do
you
have
an
appointment?
美国英语可能是
ENGAGEMENT
4.请稍等，我为您把电话转过去
Please
wait
a
tiny
second,
I
transfer
your
call.
Your
call
is
being
transferred,
hang
on
5.他现在电话占线
The
line
is
busy
6.很抱歉，他现在不在。你方便留下联系方式吗？
Sorry,
he’s
not
there.
Could
you
please
leave
your
contact
details?
希望能帮助你！
I. 接电话常用语 英语
打电话的人要找的人不在， 问对方是否要留言
Can I talk to Mark？ （我可以跟 Mark 讲话吗？）
He is out on his lunch break right now. Would you like to leave a message？ 他出去吃午饭了， 你要留言吗？
He is not available right now. Can I take a message？ 他不在， 我可以帮你传话吗？
情况二：
打电话的人要找的人不在， 愿意接受对方的留言
Can I leave a message？ 我可以留个话？
Yes. Go ahead, please. 可以， 请继续。
Of course. Hold on for just a second so I can grab a pen and paper. 当然， 稍等一下让我拿个纸笔。
Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然， 如果你可以等我一下下， 让我找张纸写下来。
情况三：
打电话的人找的是你自己
Is Daisy there？ （Daisy 在吗？）
This is she. 我就是。 （注： 男的用 This is he.）
Youre speaking/talking to her. 你正在跟她说话。（注：男的用You‘re speaking/talking to him.）
This is Daisy. 我就是 Daisy.
Thats me. 我就是。
情况四：
对方打错电话
Can I speak to Alexander Walker？ 我可以和 Alexander Walker 说话吗？
Alexander Walker？ Im sorry, but theres nobody here by this name. Alexander Walker？ 抱歉， 这里没这个人。
Im sorry. Im afraid youve got the wrong number. 抱歉， 恐怕你打错电话了。
What number did you dial？ 你打几号？
情况五：
打电话的人要找的人是别人， 请对方稍等
Is Brandon there？ Brandon 在吗？
Yes, he is. One moment, please. 他在。请稍等。
Hold, please. 请稍等。
Hold on, please. 请稍等。
Let me see if hes here. Hang on. OK？ 我看看他在不在。等一下， 好吗？
情况六：
接受对方留言时听不清楚， 希望对方重复
When he comes back, can you have him call me at (206) 5551212？ 他回来后， 能不能让他打 （206） 5551212 这个号码给我？
Can you repeat again, please？ 能不能请你再重复一次？
(Say) Again, please？ 再说一次好吗？
Pardon？ 抱歉。（请再说一次）
Come again, please？ 再说一次好吗？
Im sorry？ 抱歉。（请再说一次）
情况七：
跟对方要求跟（打电话的人）刚刚已经通过话的人再讲话
Can you put Daisy back on？ I forgot to tell her something. 你能否请Daisy再来听电话呢？ 我忘了跟她讲一件事。
Sure. Ill go get her. 当然！ 我这就去叫她。